American Standard Brands reviews

Bad Showing

I had a person who goes to homes to see if they want to purchase a hot tub from American Standard. Well, we agreed to buy one and gave them a down payment for it. Well, I thought about it, and they had only one maintenance person for 3 states which I thought was horrible. Decided to stop the sale we signed for a hot tub. They made it very hard for us to do this. They only gave us three days to send it out. When we talked to the person who was higher up than the person who came to our home was extremely mad that we changed our minds. There was something he did not talk about and left no materials for insurance. He said that is your word against his. I did not say anything because I wanted my check back for over $1600. Did not trust this company at all. I would not recommend them to anyone.

They do not finish what they start and they make follow-up difficult!

I contracted for complete tub install. Delayed because the first tub was damaged. Then, because job was not caulked correctly on a portion they came back and did the caulk. They did not even look at other caulking and left me with incomplete caulks around tub and on a facing section. I have been struggling to get this completed since the beginning of this month...without success. I've gotten excuses: the caulk is special and you are stingy with it to installers, you are short staffed, delivery problems. This has beenn going on for a month. I look forward to a prompt resolution, before the end of the first week of August. After that, there will be consequences. I look forward to an email reply from a Corp. Officer.