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American Stock Transfer & Trust Company, LLC. complaints

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6201 15th Avenue
Brooklyn , NY 11219 | Get Directions

(800) 937-5449

http://www.astfinancial.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against American Stock Transfer & Trust Company, LLC. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against American Stock Transfer & Trust Company, LLC.

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4/7/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/9/2022

My complaint is that my father law passed away; for the last 9 months been trying to get changed in to mother in laws name and every time we sent paper work in they keep asking for more. Refuse to talk to me after I've been dealing with them all this time and its over transferring 406 share. Which they tell me are worth 12.00 dollars a share. We have sent numerous times the paper work to them and every time you call they need more. Resolution Sought I want the account corrected in her name and to be able to cash her dividend checks which are in my deceased father in laws name.

Company Response

3/25/2022

I am writing on behalf of AST Financial ("AST") in response to the attached complaint that you submitted to the Business Consumer Alliance (the "BCA"). The BCA sent the attached complaint to us on March 23, 2022 and asked that we review our records and provide you with a response. The details relevant to the account in question were not provided in the attachment. Kindly provide the relevant AST account details and I will look into this incident promptly and provide the required resolution. Sincerely, KELON JOSEPH Assistance Vice President Correspondence & Data Entry Department

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