American Tax Relief complaints

Complaint Experience

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BCA's Summary and Analysis:

Complainants generally allege that the company did not provide the tax relief they promised or advertised. Some customers said that they were told they qualified for an offer in compromise or for a specific amount of tax relief but when either did not materialize the company rejected their requests for a refund. Others allege unauthorized charge or bank account debits are made once company representatives obtained their personal information. A few complainants attempted to retract complaints because of alleged threats by the company that if complaints were pursued they would not be eligible for refunds. ~~The company generally responds by claiming that the customer did not supply adequate or correct information and that the figures they provide to the IRS are dictated by their guidelines. To some complaints by explaining cases are evaluated on the individuals’ circumstances and settlement offers are made by requesting an offer and compromise penalty abatements or viable payment plans to pay taxes. In other cases the company blames the consumer for wanting them to assist them in evading taxes denying that they made representations about whether or not an Offer in Compromise or abatement is guaranteed and that the taxing authority will continue with levies or other or other collection methods until the tax debt is settled. Most often the company offers to continue with providing service but does not offer refunds as the customer requested. A few complainants are issued full or partial refunds.

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Complaint Closing Statistics