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American Tax Service complaints

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101 Convention Center Drive Suite 1200
Las Vegas, NV 89109 | Get Directions

(800) 518-7691

https://americantaxservice.com...

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Total Amount in Dispute:
$900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against American Tax Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against American Tax Service

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2/16/2026

RESPONSE: Complaint was not answered Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

1/21/2026

I was working with American tax service when Federal Trade Commission vs American Tax Service was shut down. How can get a refund or at least copies of what has been file. Give a refund Resolution Sought Tell me what I need to do now

9/28/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

9/2/2025

I contacted American Tax Service on 4/28/25, spoke with a representative named Michael, in regards to my IRS tax bill. He explained that they do help with tax relief and it takes about 5 months. He stated they will send an attorney to fight to $1600.00 when I said that was too much, he said then how much can I pay, he said they can do monthly payments. He set up bi weekly payments $266.36. He emailed me a contract and take a payment. I signed the contract and they took the payment immediately. They took 2 more payments before anyone contacted me. they called and told me they needed all my documents, all my payments, accounts, 401K info, I sent her all the info. They continued to take payments and would not reach out to me. I finally got a call Bob, from someone stating they were taking over my case. I hadn't heard any thing from anyone again until it was time to take the last pymt but I didn't have enough funds to cover and Bob reached out to me. I told him to wait until the next day. He at that time told me to sign the POA and send it back so the attorney can represent me, but I never signed and sent the POA back, 2 days later they called me and told me they had a resolution for me. they decided I had extra income and did not qualify for tax relief. And set up $175monthly payment and that I did not qualify for a decrease in the amount owed. Resolution Sought Refund of $1600.00

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