Complaints for American Telecom Services, Inc. in City of Industry, CA

2466 North Peck Road
City of Industry, CA 90601 | Get Directions

(562) 908-1287

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to honor their rebate offers. Customers complain the company takes excessive time to issue the rebates, or fails to send rebates at all. Some complainants allege that their rebates have been pending for up to one year, and all correspondences relating to collecting their rebates are ignored.

The company has responded to a few complaints by indicating that the rebate request had been validated, and the rebate in question, had been sent to the customer.

Complaint Closing Statistics

0 complaints against American Telecom Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

American Telecom Services, Inc. complaints