Complaints for American Tire Depot in La Mirada, CA

14407 Alondra Blvd
La Mirada, CA 90638 | Get Directions

(877) 465-8473

http://www.onlinetires.com

Mon - Fri: 8:00 am - 6:00 pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company ships incorrect orders or fails to deliver ordered tires and accessories. Other complainants report that the company ships incorrect merchandise and charges them postage and a 15% restocking fee to exchange them for the correct items. Customers also complain they are unable to reach anyone at the company. Complainants report that emails are not responded to and the company does not answer customer service lines. Most complainants request refunds.~~The company has responded to a few complaints by explaining that delays with shipments are due to backorders.

Complaint Closing Statistics

0 complaints against American Tire Depot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

American Tire Depot complaints