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American Vitality complaints

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10199 Dean Drive
Manassas, VA 20110 | Get Directions

(888) 850-5368

https://www.americanvitalityst...

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Total Amount in Dispute:
$215.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against American Vitality closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against American Vitality

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4/29/2026

RESPONSE: Complaint was not answered Amount in Dispute: $215.00 Amount Settled: $0.00

Customer Complaint

4/3/2026

In February 2026 I returned two bottles of supplements for refund.Item was delivered to manassas office on 3/2/26,as per USPS TRACKING. I have been told diffrent stories 1 no receipt of item 2 I already was given the credit ? My e- mails are with about eight different people,. I'm kindly asking for your Help.I live in the US Territory Guam Phone numbers to reach me 1 671 688 2848 or 1 671 787 2848 Your Help is very appreciated Resolution Sought Refund for my returned product on3/2/26

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