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American Water Resources complaints

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1025 Laurel Oak Road
Voorhess, NJ 08043 | Get Directions

(866) 430-0819

http://awrusa.com

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Total Amount in Dispute:
$1,267.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against American Water Resources closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against American Water Resources

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1/22/2023

RESPONSE: Complaint was not answered Amount in Dispute: $766.56 Amount Settled: $0.00

Customer Complaint

12/27/2022

When Enrolled in program I since 2019 was told I can get full Refund if plan was not used Today I Canceled & told I don't get anything back only cause it was not paid Annually just Monthly Resolution Sought Give even half back.

10/4/2021

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

9/8/2021

Paid for service contract for electrical problems, the phone number 855-390-4571 cannot be understood. claim clm 609400. Unanswered and not served. Resolution Sought Fix our electrical problem

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