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American Water Works Company, Inc. complaints

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1 Water Street
Camden, NJ 08102 | Get Directions

(856) 346-8200

https://www.amwater.com/

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Total Amount in Dispute:
$787.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against American Water Works Company, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against American Water Works Company, Inc.

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2/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/22/2024

I have a water protection plan and they won't pay for my repair. Said plan new have to wait 30 days. Then Saud won't cover preexisting leak. Need repair asap. They need to cover it. They cancelled my original protection plan for no reason. Water company keeps telling me to call them I have protection plan. They keep refusing my repair request Resolution Sought I would like them to make the repair on my waterline. Like I pay them to do

9/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

8/17/2023

I have this insurance through the DWSD that i am paying for to cover Plumbing problems, backups, or stoppages that i pay for every month and they tefuse to cover my services and has denied canceling the service. Resolution Sought Reimburse me for having to call another Plumbing company out several times and replace my tap that needs replacing.

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