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America's Car-Mart complaints

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2504 South Belt Highway
Saint Joseph, MO 64503 | Get Directions

(816) 205-7077

http://www.car-mart.com/locati...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against America's Car-Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against America's Car-Mart

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12/28/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/14/2023

After paying off my vehicle I was told since I did not come in the office to pay it off they had to mail my title 10 days after paying it off. On more than one occasion I asked if I could have someone pick it up after the ten days. They stated again "no because you paid it online." They then proceeded to tell me that when they mail them there is a chance it can get lost in the mail and they are not responsible. I had them verify the address I had given them several times. After waiting over two weeks I have been calling and getting the run around about where my title is. Today they tell me it had to of gotten lost in the mail, and they could send me a lean release and I could file for a lost title. My assumption is that they never had or couldn't locate my title to begin with or they would've let me come pick it up. They have given me the run around for weeks and now are putting the blame on someone else. Resolution Sought I want them to give me my title to my car that I paid for.

Company Response

12/15/2023

Dear Sir or Madam, Thank you for reaching back out to us regarding our customer. We will continue to work with our customer to resolve their concerns. For any questions or concerns please contact us at 866-819-9944.

9/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/30/2023

Receiving a bad car transmission going out. They had my car for 3 weeks and nothing was done with the transmission. We put grease in the transmission to see if that's doing it because that's what the claims department wants them to do and then the AC didn't work. Had to jump through hoops to get that fixed. The garage they used breaks my dash even more than it was. You can't get a manager to call you or contact you at all without having to go into the office and then getting rude with them because that's the only way they understand. I have asked for things to be right and they have told me that they are trying to make them right but it's always having to jump through hoops to get things made right. Resolution Sought I would like to either be given a different car or just have it rode off because it is not even worth what they're having me pay.

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