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America's Tire Co. complaints

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20225 North Scottsdale Road
Scottsdale , AZ 85255 | Get Directions

(480) 606-6000

http://www.tires.com

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Total Amount in Dispute:
$20,436.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against America's Tire Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against America's Tire Co.

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6/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

5/24/2024

I got a 2022 gmc denai Easter weekend when the rear tire blowed out for no reason then the other three are bad with steel belts Separating. Is damage to my camper then week later all 4 tires on the camper Went bad Steel belt separating on them too Try to. Talk to good year, got nowhere told me.It is what it is what they told me.Nobody will return my phone Call the national transportation safety board. They won't even return my phone call. Resolution Sought Fix my truck and save life's

7/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $236.47 Amount Settled: $0.00

Customer Complaint

6/13/2023

Went for alignment. Waited hour and half, paid 236.47. Drove about 2 mins down road. Immediately turned around took truck back. Told them it drive worse and 1 side never touched. They re did alignment. Went back with truck on lift so they could show me what they did. When guy touched my bolts on tire rods they moved. They were never tightened at all and only reason it was noticed is back they left it in the lift due to first episode. Asked for money back and was told they weren't gonna give me my money back. Resolution Sought Refund my money.

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