Complaints for Amerifund Smart Homes, Inc. in La Verne, CA

2100 Foothill Blvd. Suite A
La Verne, CA 91750 | Get Directions

(909) 596-6600

http://www.amerifundsmarthomes...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~Complainants allege the company does not obtain loan modifications as agreed and failure to refund fees paid in advance for loan modification services. Some complainants allege they lost their homes to foreclosure or had to file bankruptcy due to the companyâ€™s failure to fulfill services.~~The company responds to complaints by stating they worked to obtain the loan modifications and they make no guarantees as to the outcome of the loan modification process. In some cases the company offers to continue to pursue the modification. In general refund requests are denied.

Complaint Closing Statistics

0 complaints against Amerifund Smart Homes, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Amerifund Smart Homes, Inc. complaints