Complaints for Ameritrust Financial, LLC. in Ontario, CA

3333 Concours Street, Bldg 1 Suite 1100
Ontario, CA 91764 | Get Directions

(909) 373-3845

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to obtain loan modifications and fails to inform clients on the status of their cases. Customers report the company provided a 30-60 day timeframe for obtaining loan modifications. One client alleges the company misleads him into working with them claiming they could modify his loan at a lower fixed rate. Other customers claim the company fails to return phone calls or message inquiries concerning the status of their cases.

The company generally responds to complaints by stating they completed their contractual obligations and they stand behind their work, or that no guarantees were made to the client. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Ameritrust Financial, LLC. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Ameritrust Financial, LLC. complaints