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AMF complaints

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19102 State Highway 249
Houston, TX 77070-3508 | Get Directions

(281) 955-5900

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Total Amount in Dispute:
$140.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AMF closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AMF

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11/11/2025

RESPONSE: Complaint was not answered Amount in Dispute: $140.00 Amount Settled: $0.00

Customer Complaint

10/16/2025

I booked a party for October 25th and have to cancel due to a family emergency so I have to go out of town and not sure when I can return . I was never told there would be a non refundable deposit before paying the deposit and did not sign any contract . They've told me there's nothing they can do for me unfortunately and they will not help me resolve this matter . It's not right to just take someone's money and not do anything to resolve the matter as a business and company . I'm disgusted and need some help please . I'm a single mother and I work hard for my babies and I would just like to get this handled. Resolution Sought Refund me my money and apologize for the stress they've caused on top of already stressful situation . They have no remorse for what I'm going through .

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