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AMG Property Management complaints

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6338 North College Avenue
Indianapolis, IN 46220 | Get Directions

(317) 252-5830

http://www.rentindyhomes.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against AMG Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AMG Property Management

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1/2/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/19/2023

have put in my application last month on the 16th. Trying to get a answer if I'm approve or denied. I went to the office and talked to the young man and he said everything was okay and then on the 14th of this month telling me that they couldn't see my pay stub and something else that could of told me last month. I have been lied to and they want answer my calls Resolution Sought I would like for them to tell me if I'm approved or denied. I meet all of there requirements

Company Response

12/20/2023

Hello, In responding to the above complaint, we notified the applicant the payment method was declined and she needed to use a different form of payment. The applicant brought in a money order on December 6 and this is the date the application process began. It can take up to 10 business days to complete an application. The tenant came to the office for an update on December 18 and was notified the homeowner had not given approval to us by December 18. We are also waiting on the credit report approval before we can proceed with any confirmed approval.

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