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AMKO Auto complaints

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4732 Saint Barnabas Road
Temple Hills, MD 20748 | Get Directions

(877) 547-1109

http://www.amkoauto.com

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Total Amount in Dispute:
$1,115.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AMKO Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AMKO Auto

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3/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,115.00 Amount Settled: $0.00

Customer Complaint

2/14/2024

This dealership breached their contract agreement for the 2015 Range Rover I purchased with them by allowing my inspection to expire that caused the MVA to not issue me tags that caused my temporary tags to expire. I had to pay for my care to be re-inspected, registered and tags with the state of MD. I also discovered unreasonable fee charges for things that had no explained or reasonable expenses. I feel these added fees were added to defeat my trade in and down payment value, after showing lower initial price on line the a different price after I traveled more than 35+ miles to get there. Resolution Sought To get the money back I had to pay for twice and the ridiculous unreasonable fee charge to undermine my trade in and down payment.

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