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Amor Furniture complaints

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2115 Dixwell Avenue
Hamden , CT 06514 | Get Directions

(347) 798-7994

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Total Amount in Dispute:
$3,180.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

2 complaints against Amor Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Amor Furniture

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9/10/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

8/8/2023

I first purchased a bedroom set, came back a few days later and wanted to change it. The bedroom set was not in my property at the time, I had yet to receive it. They gave me an extremely hard time with trying to exchange it. Then I purchased a bedroom set from this store. When it arrived, it was broken and damaged. Deliver left before I inspected the product myself. Called the company right away and sent pictures. They said they would reach out to the warehouse. I still haven't received a response. Resolution Sought I would like them to either send me a new headboard and dresser mirror that is not damaged, issue a discount, or lastly refund me so I can take my business elsewhere.

Company Response

8/29/2023

Companyy states: On August 23, 2023 the customer first came into our store seeking a bedroom set for her new apartment. Our sales person took his time showing her all the bedsets we have on the floor and many more online, as we do with all of our customers. After the salesperson showed her a variety of options her sight was set on a queen bedroom set she saw on our floor and many more online, as we do with all of our customers. After the salesperson showed her a variety of options her sight was set on a queen bedroom set she saw on our floor. As per usual, the salesperson explained to her thoroughly her options of payment which she decided to finance. Days later the customer called the store stating she would like to cancel her order; we then explained to her once again our cancellation policy which she decided to stop by the store to discuss it further. This led to her choosing a different bedroom set she preferred once she looked around the store once again. After the customer received her merchandise her headboard arrived defective. She called the store to put in the claim for her headboard and we immediately acted on it and called the manufacturer for a new headboard. To conclude, the customer in fact has received a new headboard as per her claim. Her headboard has already been replaced since August 20th 2023. The customer reached out to the store two times and both times we assured her we would replace the headboard. All we were waiting for was the headboard to arrive at our warehouse at that time. But, once again, the customer has received a new headboard.

9/21/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

7/31/2023

I have put a merchandised on layaway in April of 2023 I reach out to companies and they told me they cannot help me because I misplace my receipt they told me to contact any organizations they don't care. Resolution Sought Locate my receipt on their end so I can finish paying off the lamp.

Company Response

8/29/2023

Company states: The customer claims to have put a lamp on layaway in April 2023. We have explained to the customer that we have no record of this layaway being done. We have checked our books countless times and we have checked our layaway folders. The customer purchase is none existent from our end. We have also given the customer free liberty to come to the store any time she pleases. Now, if the customer can find her receipt or has a bank statement showing she in fact has placed an layaway then we are more than happy to either continue her layaway or give her a full refund.

Customer Rebuttal

9/11/2023

I would like to file a rebuttal against this company for not keeping up with my receipt although I cannot find my copy I lost $180 dollars and as a customer that is not right. I gave them cash and I also asked them to check the cameras back in April. The person who did it no longer works there they are saying but yet they do not want to check the cameras.

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