Complaints for Amp'd Mobile in Los Angeles, CA

P.O. Box 25579
Los Angeles, CA 90025 | Get Directions

(310) 954-8841

http://www.ampd.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of problems consistent with the demise of the company. Some complainants allege the company fails to pay rebates or issue credits for unused pre-paid minutes. Other complainants contend that the monthly fee they pay does not provide the amount of minutes contracted for. Most complainants claim the company failed to give adequate notification of the U S service suspension.~~The company responds to some complaints by issuing credits to correct billing disputes or by agreeing to exchange defective merchandise. Most recent complaints are addressed by an advisory to the complainant that they must file a Proof of Claim Form with the Bankruptcy Court (see other considerations). Some responses did not address the complainantÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢s allegations.

Complaint Closing Statistics

0 complaints against Amp'd Mobile closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Amp'd Mobile complaints