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AMS complaints

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2641 Strozier Avenue
El Monte, CA 91733 | Get Directions

(844) 300-8707

http://www.theftpatrolplus.com

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Total Amount in Dispute:
$750.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against AMS closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AMS

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11/24/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $750.00 Amount Settled: $0.00

Customer Complaint

10/21/2022

I have a tracking device on my automobile With TheftPatrol and it hasn't been on for over a month I repeatedly tell them and it is still not solved . Resolution Sought Refund my 750 dollars for the 3 years contract . I had the tracking only worked for a few weeks

Company Response

11/14/2022

Customer first contacted us on October 20th. Tech Support shows device is working. We have been calling customer to schedule a tech to inspect device and replace if necessary. No callback from customer to schedule. Please note: Customer paid VW of DTLA for device and was charged in their contract with the dealership. Any refund info would have to go through their finance department.

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