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AmWaste complaints

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1400 Porter Springs Road
Sylvan Springs, AL 35118 | Get Directions

(205) 788-1400

http://www.mattermgt.com

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Total Amount in Dispute:
$148.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AmWaste closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AmWaste

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12/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $148.00 Amount Settled: $0.00

Customer Complaint

11/28/2022

I'm a Registered Nurse residing at Birmingham AL 35214. I'm having serious issues with this AM waste company that's been the worst trash pick up since my 19 years in my home. It's the holidays and these people have taken my money and not picking up my trash. A customer service representative hung up on me after lying to me last week that this Wednesday would be restoration of my services and return of my trash can. First of all I thought my bill was paid for the quarter because there was no notice that service increased from $39+ to $75+. They took my garbage can (which has never been done). I promptly called AM waste when I realized my trash can was missing and was told that I was pass due (although the last time I paid 8/16/22, I was told that my payment was up to date and would be due again in December'22). Each representative has a different report. I feel like this company is purposely causing confusion to extort extra money from customers or at least me and I need justice. I had to bring trash back into my home due to all kind of animals tearing through bags left outside or in my shed. This is a serious health issue because the smell is unbearable. I think for any company to operate and/or treat customers as such is criminal and there is no way they should be allowed contract. I know now as I look through payment records that I've been over charged and when I request a refund, I'm being told that it will take 6 to 8 weeks fo Resolution Sought Refund all money for poor service & communication.

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