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Amyla Cosmetics complaints

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14000 Southwest 119th Avenue
Miami, FL 33186 | Get Directions

(800) 275-8777

http://www.amylacosmetics.com

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Total Amount in Dispute:
$3,980.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Amyla Cosmetics closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Amyla Cosmetics

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4/26/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,980.00 Amount Settled: $0.00

Customer Complaint

4/19/2022

Placed an order on 1/26/2022 I never received my order and company refuses to send my order or refund my money. I have sent several emails to the company complaining about this issue and nothing has been resolved. Resolution Sought I would like a refund asap please

Company Response

4/21/2022

4/21/22REVISED: Company states; This customers contact us and said she don't received the order but as you can see on the UPS tracking, it was delivered : https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=92748902711610543400710171&loc=en_us&requester=ST/trackdetails Could you tell this customer to check with UPS why she hasn't received it? Regards, ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Company states; Although Mia would like to respond in a substantive manner, as with all patients, Mia cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients, absent a signed HIPAA consent form, Mia is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then Mia would be happy to respond in a substantive manner to the Consumer Complaint. Please feel free to reach out to me should you have any questions. Kind Regards, Compliance Specialist

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