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Amynta Group complaints

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909 3rd Avenue, 33rd Floor
New York, NY 10022 | Get Directions

http://www.amyntagroup.com

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Amynta Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Amynta Group

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5/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

5/1/2024

I have a warranty on my vehicle. My coolant sensor was faulty and didn't alert me the car was over heating. All of a sudden a bunch of lights flashed on the dash. I immediately called car dealership/shop and had it towed. Car ended up overheated and they will not cover a new engine, but will cover the original problem. How does that make sense? Per the contract it states they won't cover if it was due to negligence or failure to observe lights. Well I did as I should have once the lights babe on, what else could I have done? $15,000 for a new engine which they don't want to cover. I'm out thousands in rental costs and have a vehicle I can't drive. Not only that they don't return calls and it took weeks for the shop to finally get ahold of someone at amynta group. Waste of $ as they don't want to hold up their end of the contract. Resolution Sought Engine replaced and rental coverage.

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