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Anchor Homes Real Estate complaints

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948 Radio Road
Little Egg Harbor Township, NJ 08087 | Get Directions

(609) 879-3502

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Total Amount in Dispute:
$2,322.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Anchor Homes Real Estate closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Anchor Homes Real Estate

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11/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,322.00 Amount Settled: $0.00

Customer Complaint

10/6/2022

On June 10, 2022, I purchased from Anchor Homes Real Estate a property located at 80 Tavistock Dr, Anchor Homes Real Estate renovated the unit and acted as a sale and purchasing agent. In the ADD they specifically quoted: "New heat and central air". After the closure I applied for a rental CO, and it emerged that the water heater and air conditioning unit were not registered in the municipality. Their construction office informed me that the Seller CO was granted, however, they did not notice that the hot water heater and the central air installed 2 years earlier never got their respective permits. Obviously, the CO rent was denied. I was left behind for a full month of rental income of $1750 plus $572 in plumber and electrician expenses without counting my time chasing the HVAC person to pull the permits, contacting the HOA for work orders, visits to the Township and paperwork. I consider the Real Estate office responsible since they were involved in renovating the unit also acting as selling and buying agent. When I confronted Ms. Cecilia Friedrich, Registry/Owner Broker, Senior Real Estate Specialist, Property Management, she says she did everything right, however, until today I was unable to get an OPRA application and seller disclosure, I got instead a termite report and other documents that have nothing to do with my request. Everyone benefited with this transaction except me. She refuses to financially compensate me for my loss an Resolution Sought Being refunded by $2322,00 funds i lost on this deal

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