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Anchor Real Estate & Management complaints

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PO Box 1101
Ocean Springs, MS 39566 | Get Directions

(228) 875-1300

http://www.anchorthecoast.com

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Anchor Real Estate & Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Anchor Real Estate & Management

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1/19/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

12/2/2022

We we're in a contract with Anchor Management to manage our rental property at 2421 Beachview Dr H 06 Ocean Springs MS . On 1/ 5/22 Candace Hollingerr advise us by email that our renters signed a new renewal lease signed by tenants 11/1/21. On 9/6/22 Candace sent us an email advising us that the tenant moved out recommending we have the electric put in our name . We asked her about the September and October rent and we're advised the tenant booked on them and all we have is the security left at that time we told Candace we would like her to advise the renter that they have a balance due of 3000.00 for 2 months rent and 800.00 cleaning fee. All we received was Security deposit 935.00. Leaving a 2,000 balance . We have been trying to contact Candace /Anchor Management for 2 months now with no return call or email . Resolution Sought Fullfill the contract. $2000 rent and cleaning fee is still due to us per contract.

Company Response

1/9/2023

The tenant of unit H-6 skipped (moved out without notice, prior to expiration of lease; she did not leave a forwarding address). The security deposit was forfeited and paid to owner of condo, along with additional funds to cover the remaining rent for the month of September. Regarding contact with the owner of the condo, I am sole prpprietor of Anchor Real Estate and was in the hospital having brain surgery while all of this was occuring. The situation is resolved. No other money can be recovered without a forwarding address from tenant. I have explained this to the owner via phone conversation and email. I'm sorry this happened to the owners, but unfortunately, this occurs when investers purchase properties as rentals occasionally.

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