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Andrade's Appliance Center complaints

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16806 Merrill Avenue Suite A, B
Fontana, CA 92335 | Get Directions

(909) 829-2068

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Total Amount in Dispute:
$20.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Andrade's Appliance Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Andrade's Appliance Center

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5/2/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

7/16/2020

I called to get my fridge worked on they never showed up the day the said they would come. Supervisor or owner called me to setup to come out following day. Technician showed up next day but did not do nothing to repair my fridge asked me what was wrong. And verbally told me the issues without inspecting the fridge. And told me that supervisor would call me later to go over pricing for repairs and that maybe that would fix my issues. For that I could of just replaced parts and hoped for the best. He then asked for 20.00 dollars for inspection but you even look at my fridge and want twenty dollars. And I still haven't heard back to get the estimate for repair on my fridge. Since then I've had to replace food that's been damaged due to no repair and have had to call another service repair man to fix my issues. Resolution Sought I would like my twenty dollars back because NO inspection was done NO repairs made

Company Response

4/20/2022

Our apologies to the customer. We do our best to accommodate customers and unfortunately situations arise that sometimes delay our arrival times and appointment times. We will continue to do our best to serve our customers with the quality of service they deserve.

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