Andrea Loveless Attorney at Law complaints

Complaint Experience

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BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~Complainants allege they paid large advance fees for loan modification services however despite the money back garuntee their loans were not modified as agreed. In some cases complainants report their lenders claimed the company had not contacted them. In other cases clients reported they had been waiting as long as two years for the modification with no results. Other allegations include; difficulty reaching the company to inquire on the status of the case and problems obtaining refunds.~~The company responds to complaints by denying allegations that they have not perfomed; claiming modifications were obtained but the customer failed to follow through; by agreeing to continue pursuing the loan modification or issuing partial refunds. Some customers claim that refunds received were much less than what was actually paid and the company advised them that due to cash flow problems they would have to agree to wait for the remaining amount due. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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