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Andreu & Palma complaints

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815 Northwest 57th Avenue Suite 401
Miami, FL 33126 | Get Directions

(877) 631-0174

https://andreupalma.com/

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Andreu & Palma closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Andreu & Palma

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7/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

6/16/2025

This company Andreu Palma lavin and solis pllc. Continues to deduct my checking account biweekly. I have paid a previous debt in full. And the company is currently stealing from my account. My bank has tried to block it. But they said. That the company. Keeps changing its name. Or capitalizing a letter. To do auto pay. This is illegal and theft. When I call Andreu and Palma. They say. That there is nothing being deducted. And they can't see???? My bank has to keep blocking the company they switch it too. Please investigate this matter. I am a mother of a single household . And can't accept a company doing this to people or myself. Please help. Resolution Sought Stop!!! Auto pay. My debt has been paid in full. And now my bank wants to investigate. Because they see what is happening.

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