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Andy Mohr Avon Nissan complaints

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8867 East US Highway 36
Avon, IN 46123 | Get Directions

(317) 743-2204

http://www.andymohravonnissan....

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Total Amount in Dispute:
$100,500.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

2 complaints against Andy Mohr Avon Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Andy Mohr Avon Nissan

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4/21/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $100,000.00 Amount Settled: $0.00

Customer Complaint

4/5/2022

They sold me a car and said the bank would only allow this car. Cheaper newer fewer miles on other cars I wasn't allowed to see but this one when I wanted a truck from start. The car wouldn't start the second day. Same time I noticed signs of a wreck by the windshield and on quarter panels. Transmission went out after I begged to not be put back into it as a death trap multiple times to multiple employees who told me it was very safe to drive it till Monday then I was almost killed down the road when losing RPMs on the expressway and a semi locked up so closely coming to a stop on a rush-hour expressway I could almost touch the grill. Got it to move only in reverse and got it off of the expressway myself because they didn't come for over an hour due to me being mad. That was 2 weeks into multiple times repeating to them I didn't want a car bc of my back surgeries and my career with my side gig selling antiques I needed a truck. The cars I couldn't get in and out of without pain and it was ignored that my spine was fused and I had issues with that also. There was a loud sound after 2 weeks in shop for new transmission 6500. They paid. It happened again in November they refused to tow it. It also had everything wrong in the front end but the axle proved it was very dangerous. I was told I could have a truck in 6 months and I was sent inventory then. I had the truck financed, picked, out day off they said "their manager lied to me and to try 18more months in my death trap". Resolution Sought I want to be compensated for the losses this car caused me. It destroyed my entire life financially burdening my credit report after I had repoed due to it again not running and broke. I am in ruins over this car when I had a job that me and my boys were doing very good surviving with. An apology the truck I wanted my home my pay I missed bc of all 8 points they took. Discrimination of me being a girl, emotionally pain and stress of being in ruins ! What's the price on that!?

Company Response

4/11/2022

Ms. Long purchased a preowned vehicle "As-Is" The dealership made right but putting a new transmission in the vehicle the first time there was an issue. Ms. Long has owned the vehicle for a little over two years. The current issues that Ms. Long is having would be her responsibility to fix. As far as purchasing another vehicle, specifically a truck, financing is up to third party lenders and not the dealership. These lender will, from time to time, require proof of income, insurance etc. to approve a loan. Ms. Long would have to meet all of the lender requirements to purchase another vehicle.

9/7/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

5/26/2021

I purchased a BMW from Andy Mohr three weeks ago. The trunk springs were broken. I did not notice a problem with the trunk until the salesman ( De-Jaun) brought. His response was be careful because when opening the trunk will pop hard and fast. Resolution Sought I would like for Andy Mohr Nissan in Avon to repair to repair the trunk. De-Jaun his saleman that sold me the car noted that the trunk was dangerous and needs to be fixed. Note he told me this after I bought the car. The car is dangerous with the trunk like this.

Company Response

8/25/2021

Company states he was called and we have not heard back from him.

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