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Andy Mohr Avon Nissan complaints

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8867 East US Highway 36
Avon, IN 46123 | Get Directions

(317) 743-2204

http://www.andymohravonnissan....

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Total Amount in Dispute:
$8,168.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Andy Mohr Avon Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Andy Mohr Avon Nissan

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9/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $8,168.00 Amount Settled: $0.00

Customer Complaint

8/26/2024

I NEVER complain or make any kind of post like this, however, I know several people who have purchased cars from here. I also have recommended people here and feel I should make them aware. Andy and I purchased a 2023 Nissan Rogue from Andy Mohr Nissan brand new last year. We decided we wanted to start looking into a minivan option and found one at a local dealership! When we took the rogue in they found where we had over $4,000 dollars in warranties on the car. At this point I was extremely confused because I specifically remember telling them absolutely not the car is brand new it has enough warranty as it is. HOWEVER, they used an electronic signature system on this fancy table and the guy in finance swiped to the bottom and asked us to sign. My naive self signed and trust what he was saying to be true. Typically a read documents but felt rushed and with the electronic process didn't get a clear opportunity to read them! So apparently we signed for these warranties. Curiously I check the paperwork for 2021 Kia K5 we bought at this very same dealership and sure enough there's over 3 thousand dollars worth of added warranties! Infuriated I called and was directed to the general manager after being on hold over two hours. He was extremely dismissive and arrogant. Made comments like "if I hurry you may get the reimbursement check in 4-6 weeks, but that's only the money left on the warranty"Needless to say I had a big error in not insisting to read the documents before Resolution Sought The amount of the warranties not wanted to be repaid

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