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Angels Monitoring complaints

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7046 South Lake Road
Bergen, NY 14416 | Get Directions

(585) 552-1057

http://www.angelsmonitoring.co...

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Total Amount in Dispute:
$180.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Angels Monitoring closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Angels Monitoring

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5/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

4/10/2024

On April 1st I was expected to have a supervised visit with this agency from 4:30-7:30pm. Unexpectedly the timeframe was changed without my consent or knowledge if I had the availability. I paid I total of 280$ , 100$ being for intake and 60$ per hour. On April 8th I texted Owner Sarah Bell confirming visit for that day from 4:30-7:30. I have sent the payment 48 hours prior to visit without any communication that's what made me reach out to confirm. Sarah Bell canceled the visit stating " we may have to do it tomorrow". Again disregarding if that was okay or if I had the availability. When I we can to an agreement the agreement was strictly for Every Monday 4:30-7:30pm not as own made her own mind. I was also told I had to contact my lawyer for my reports. I don't understand why I'm double paying. But my schedule visit was canceled on Angels monitoring behalf April 8th 2024. I am Requesting an immediate refund of 180$ , An reimbursement for 100$ intake for the dishonesty in the company and refusing to release my own reports directly to me. Resolution Sought Refund 180$ for my visit canceled in the behalf of the company. Also 100$ reimbursement for the dishonesty in the company and refusing to release my own reports to me. There is no court order saying that it can not be released to me. I choose the company and I pay out of my own pockets. Nor was I actually supervised, thankfully I have cameras in home and can prove her employee stayed on her cell phone the entire time, making hardly any eye contact on me. The employee watched videos on her phone

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