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Angi Leads, Inc. complaints

3601 Walnut Street #81
Denver, CO 80205
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(303) 963-7200

http://www.homeadvisor.com

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Total Amount in Dispute:
$34,782.00

Total Amount Settled:
$2,174.00

Complaint Experience

52%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege they were charged for leads without their knowledge, charged for more leads than they received, or leads outside of their work radius. Other complainants allege they were given false leads because the leads reached phones that appeared to be out of service and emails that garnered no response. Some complainants report they experienced difficulty reaching a representative to resolve issues and accounts are sent to collections without services being provided as agreed.

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Complaint Closing Statistics

21 complaints against Angi Leads, Inc. closed in last 3 years.
Complaints Type of response
3 Making a full refund, as the consumer requested
0 Making a partial refund
7 Agreed to make an adjustment
0 Refusing to make an adjustment
2 Refuse to adjust, relying on terms of agreement
9 Unanswered

21 complaints against Angi Leads, Inc.

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2/23/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

1/28/2026

October 2025 we signed up for Angi to receive job leads, they mentioned we would receive 5 leads per month and out of those 2-3 would be set jobs. However, about 2 months later, not one job was established. Clients would not answer phone calls, messages, or reach out again to speak about the project they wanted to complete. We called Angi to speak about the issue, and they explained that it is a 1-year contract. With that information they explained they could make a few changes to the company profile so the job leads are set for us - but weeks passed, and there was no work. So, we decided to cancel due to the unavailability of job leads but they explained that we have to pay a fee before the cancellation. We explained from the leads they send us, not one job is being contracted, so how are we supposed to pay for the monthly payments & the fee? We told them we would not want to continue receiving job leads (since each is money out of our pockets we do not have); however, we continue receiving job leads since the company's signature is on the document, and the fee is not paid for. Resolution Sought To cancel contract and not be liable for the remaining balance.

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Company Response

2/18/2026

We appreciate Florentino bringing this matter to our attention and sincerely apologize for any frustrations experienced with the Angi platform. To resolve Florentino's complaint, we have agreed to waive the early termination fee in full. At this time, Florentino's account has been cancelled, and there are no further payments owed. Florentino is welcome to reach back out with any additional questions or concerns and we're happy to help.

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Customer Rebuttal

2/21/2026

I have reviewed the response made by the company and find that this resolution is satisfactory to me. Thank you.

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3/5/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $81.49 Amount Settled: $0.00

Customer Complaint

2/7/2025

i placed an order on nov 29, 2024 through bed bath and beyond on their app for a loft bed frame and i also purchased assembly services through a 3rd party called angi. a couple weeks later, for reasons still unknown to me, bed bath and beyond cancelled my order after informing me several times of shipping delays. the refund for the bed frame & taxes paid was issued in a timely manner, in dec shortly after the cancelation. the refund for the assembly service, however, still has not been issued to me and ive been fighting via email/ phone with both bed bath and angi for the last 2 months just trying to get my 90 dollars back. they both have sent me in circles demanding i talk to the other party to get my money back, i feel ive done everything i can and there's absolutely no reason this refund should have taken this long to be issued back to me. initially i contacted bed bath about it, they instructed me to deal with angi directly, so i did that for a few weeks until they said they had done everything they could on their end but could not issue the refund as they did not have my payment information, so i was told to go back to beyond customer care. i have now been emailing back and forth with them again for multiple weeks and they repeatedly said the refund had been issued but i still have not received my money, and today they told me i need to talk to angi again. i told them i already did, and am at a loss. im sick of it and didn't know what else to do, so here i am. Resolution Sought just give me back the 81.49 ive been begging yall for since dec. please, it should really not be this difficult. at this point i wish id get compensated a little extra for all the time they've wasted, but just the money i paid would do if i could just get it!!! it's been 2 months!!!

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Company Response

2/21/2025

We appreciate Selah bringing this matter to our attention and sincerely apologize for any frustrations she has experienced while attempting to retrieve her refund for her Bed Bath & Beyond booking. A supervisor has been in communication with Selah via email to assist with resolving this matter. We also received communication from Bed, Bath & Beyond stating they had received the report we sent over to them regarding Selah's refund request, and that they will be in touch with Selah and provide assistance to reach a resolution. She is welcome to reach back out again if she needs any additional assistance on our end and we'd be happy to help.

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