Find a reputable business?

Complaints and Resolutions

Anguiano Taxes & Insurance complaints

Read Complaints File Complaint View Full Report

1524 North Lewis Avenue
Waukegan , IL 60085 | Get Directions

(847) 672-8596

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Anguiano Taxes & Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Anguiano Taxes & Insurance

Sort by

1/27/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

8/11/2022

Me and my wife we took our tax papers to the office and we were told that we were getting over $4000 back but the lady did some fraud and we got a letter from the state that we're not getting anything back. Her name is Martha Anguiano and she is the owner of this office. I went to the city of Waukegan but they told me that I have to pay $330 for law suit and we were supposed to move from the place 3 months ago from today. We been trying to contact her and every time she said she will fix the problem and call us back but she never did and honestly we don't know what to do with her. Thanks for understanding. Resolution Sought We need our money from her business because she didn't do her job the right way.

Company Response

8/13/2022

Mr. Touma did come and files Taxes with me. For 2021 he owes Fed -$$121 and state $-13 2020 tax return refund of Fed $971 and state $224 For 2019 tax return refund $825 and state $142. I never told him he was getting over $4000. It was hard getting hold of him, he came and dropped off his paper work came in and out. Finally we got to sign and maile past years returns. His 2021 was efiled electrically and were accepted by IRS on 5/12/2022. I always take care of my client the best as I know. He dropped of some letter from the state on July 2022, but I have not heard from him to discuss this letter. If there's an error I'm certainly more than happy to help. If he feels there's money due to him, he should contact the IRS as they would only discuss with tax payers. His taxes are plain and simply with no dependents. He said he received all his stimulus money so they were not claimed on tax returns. He was kind of disappointed that he was not getting more money back, I explained he has no other credits due to him like dependents etc. If there's any thing else I can assist you please contact me same manner. Thank you Martha Anguiano

Customer Rebuttal

1/17/2023

She did not do her job and I paid her $300 cash and me and my wife were supposed to get around $5000 for 2019-2020-2021 tax refund. We only got two checks for $242+1026 and I need to get the rest of the money from her. She need to fix the problem she did and I need every penny we lost because of her.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile