Complaints for Anson Computers Inc. in City of Industry, CA

17901 East Ajax Circle
City of Industry, CA 91748 | Get Directions

(800) 234-3358

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege a variety of disputes which are standard for the mail order industry. Allegations include, but are not limited to; late deliveries, incomplete orders, defective merchandise, and billing disputes relating to refund and exchange policies. The company has responded to all shipping complaints by shipping or re-shipping orders. Defective merchandise problems were resolved by exchanging or replacing the item in question. Billing disputes were generally remedied by issuing credits, refunds or explanations for billing discrepencies. A few complaints remain unresolved, meaning the customers are not satisfied with the company's response.

Complaint Closing Statistics

0 complaints against Anson Computers Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Anson Computers Inc. complaints