Find a reputable business?

Complaints and Resolutions

Anthony's Firearm Warehouse complaints

Read Complaints File Complaint View Full Report

381 Basham Branch Road
Jumping Branch, WV 25969 | Get Directions

(304) 506-2010

http://www.anthonysfirearmware...

Monday - Friday 12pm-7pm

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,642.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

7 complaints against Anthony's Firearm Warehouse closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

7 complaints against Anthony's Firearm Warehouse

Sort by

9/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,396.74 Amount Settled: $0.00

Customer Complaint

8/11/2022

Placed order #1624221 in December 2021. Was told item was on backorder. Told in emails and on their website I could cancel order at any time for refund. Order was cancelled on 6/24/22 and was told it would be 3-4 weeks for refund check as they could not refund on my credit card. Contacted them on the 4th week after cancellation and was told check would go out on Friday. Contacted them over the past 3 weeks and keep getting told check will go out on Friday. It's now coming up on 7 weeks since order was cancelled. Checking reviews this seems to be a common practice of this company with consumers never receiving their refund(s) Resolution Sought Legitimate and valid refund of $1396.74

Company Response

8/25/2022

We are very aware of the refund case with the complainant and we will resolve this issue as soon as possible. The refund check will be mailed next week's Friday as we explained to the customer. Please give us a bit more time.

Customer Rebuttal

9/5/2022

I was told again 10 days ago that a check was going out on Friday 9/2. I checked today, 9/5, and was told unfortunately that the check did not go out and would be marked for urgent. Still NO REFUND CHECK 10 weeks after I was first told it was first going to be sent.

8/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $65.00 Amount Settled: $0.00

Customer Complaint

7/11/2022

Over 12 months have gone by since I placed order. 6 months since I canceled order ( because they didn't send it) and they said they would send a check via mail because their " credit card processor was down " ( yea right.) It's been 6 months with multiple calls and online chats, with 2 promises that they were " sending another check out tomorrow" months have gone by, there is no check and never will be. Resolution Sought They need to REFUND but they won't, so they need to be brought to criminal justice. I'm not the only one

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile