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Antietam Paving Co complaints

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18924 Planters Lane
Keedysville, MD 21756 | Get Directions

(301) 733-6639

http://www.antietampaving.com

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Total Amount in Dispute:
$11,780.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Antietam Paving Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Antietam Paving Co

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5/20/2021

RESPONSE: Complaint was not answered Amount in Dispute: $11,780.00 Amount Settled: $0.00

Customer Complaint

4/14/2021

I signed a contract 10/14/ 2020 for them to pave a clients driveway. I am a licensed contractor. They came out March 2021 and started the project, prepped driveway for paving call me and said they forgot to add in part of the driveway in price. Asking for 7000.00 more. Refusing to pave driveway contract has nothing about sq ft on it. Resolution Sought Honor the signed contract that I have with them

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