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Antihero Gallery complaints

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2500 US Highway 183 S, Suite 520
Austin, TX 78744-1779 | Get Directions

(888) 902-2684

http://www.antiherogallery.com

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Total Amount in Dispute:
$855.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Antihero Gallery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Antihero Gallery

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10/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $587.45 Amount Settled: $0.00

Customer Complaint

9/23/2024

Four different purchases all ranging from $133.80 all the way up to $192.50. August 1st 2024 : $ 133.80 July 2nd 2024: $133.80 June 3rd 2024: $192.50 April 29th 2024$ 127.35 When I check on the website to track my order I'll keep saying is not filled I think I have been patient enough I'll try to reach out via email and no response back I've spent a lot of money with your company it's almost $600 and missing orders and I have received other orders. So my issue is I'm not receiving the items I've paid for in any type of timely manner nor am I receiving communication when I'm initiating it there wasn't even any communication when they could not feel my orders to let me be aware that I would not be receiving my package. I do hope that we can come to it resolution on my issue. Resolution Sought Honestly I just want my stuff I paid for and I also believe it's a little compensation from my aggravation alone would be sufficient whether it be discount per next orders couple of them or just a gift card for your website.

10/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $267.60 Amount Settled: $0.00

Customer Complaint

9/16/2024

I have paid for a subscription service through antiherogallery which they have taken 2 payments and never sent my product. I have sent emails with no response, i have sent messages on Instagram which tells me they have been seen also with no response . At this point all i want is a refund of my money i have proof of purchase from their website and also proof the money came out of my bank account please help me get a refund. Resolution Sought I would like the business to give me a complete refund.

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