Find a reputable business?

Complaints and Resolutions

Antwerpen Chrysler Jeep Dodge Ram complaints

Read Complaints File Complaint View Full Report

6440 Baltimore National Pike
Baltimore, MD 21228 | Get Directions

(410) 807-3537

http://www.antwerpencjdr.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Antwerpen Chrysler Jeep Dodge Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Antwerpen Chrysler Jeep Dodge Ram

Sort by

2/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/19/2024

I took my car to the shop in October 2023 and it was misdiagnose several times with the check engine light on but light keep coming on, and now they are saying it needs a new motor. My extended warranty paid for my rental car for only ten days. Now the dealership is paying for my rental since November and now they are saying they are not paying for vehicle anymore and leaving me without a car, and also leaving me responsibility for paying for rental. I ask them to give my a loaner car, and they said that they don't have any loaners at location. They are waiting on the engine to come in but keep pushing date back and now I have no car. I still have the rental and now I'm left with paying for vehicle. I didn't turn in car yet and it's not fair to have my car for several months and not have a vehicle to drive. They been rude to me and saying it's not there problem and also refusing me to talk with the general manager as well. Resolution Sought I want dealership to pay for rental car, until my car is ready for pick up or give me a loaner car until vehicle is ready for pick up. Location 6440 Baltimore national Pike MD 21228 phone number 410-807-3537.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile