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Any Moment Plumbing complaints

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Po Box 728
New Boston, MI 48164 | Get Directions

(313) 932-5820

http://www.downriverplumbingse...

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Any Moment Plumbing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Any Moment Plumbing

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1/20/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

7/20/2021

I'm filling this complaint on behalf of my mother "Bertha Baldwin"! My mom contacted Any Moment Plumbing for an estimate for Plumbing Work in her basement toilet area! The ensuing work from what we were told involved tearing up the basement floor and digging up the back yard. The Plummer left my mother's air conditioning unit suspended in the air a big hole left infilled in the back yard, and part of the fence torn down and not replaced. Resolution Sought I would like for this work to be completed, no one has been out to finish up the work in approximately 3 to 4 weeks. Our insurance company has suspended our claim because the work hasn't been completed. Any help towards a solution to this problem would be greatly appreciated! Thank you Nathaniel Baldwin 763 Liebold Detroit MI. 48217 313-673-3514

Company Response

1/10/2022

We already went out there and made her happy.

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