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Anytime Fitness complaints

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151 South Tuttle Road
Springfield , OH 45505 | Get Directions

(937) 717-0103

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Anytime Fitness closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Anytime Fitness

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11/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/26/2022

I attempted to visit Anytime Ditness. You have to provide your email so they can contact you. I received and email stating I can get a 7 day trial for free. It has the contact name and number. The number was out of service. I went to the site and since it is locked and you have to have. key card I had to call the number on the door which was also a non working number. I emailed the woman again and she acknowledged those were not working numbers. She asked for a time I could meet her and proceeds to tell me at the Springfield location they do not offer the 7 day trial. Why on earth would they generate a email stating that and why would they provide a non working number? False advertisement and poor business! Resolution Sought That they honor the 7 day free trial they advertised in an email and they offer patrons a correct phone number.

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