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Anytime Fitness complaints

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1001 East Main Street
Bradford , PA 16701 | Get Directions

(814) 366-4049

http://www.anytimefitness.com/...

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Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Anytime Fitness closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Anytime Fitness

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2/12/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

Signed a contract with anytime fitness for 3 years beginning in August 2020, contract should have ended August 2023 however I "paused" my account for 3 months which would put my ending date in November 2023. I called the club and 3rd party billing on November 4th and November 8th making it very clear to both that under no circumstances did I want to auto renew. They've yet to cancel my membership and continue charging me and adding late fees. The 3rd party billing is calling constantly and continued to call even after I told them to take me off their list and not contact me again. Now the club says they can't cancel until I have a zero balance and even then they'll still have to charge me for a month afterwards. Resolution Sought I'd like my bill and late fees of roughly $60 and whatever else they add on to be taken off and my account cancelled.

Company Response

1/31/2024

First, Kasey membership has been cancelled. Kasey also paid the late fees and balances The issue was Kasey had a late fee on her account and was not able to cancel her account or her auto renew until there was a zero balance. There is ALSO a 30 day period after cancellation that the member is responsible for. However if there is a negative balance. It will not be cancelled the member has to call and do the process all over again. Member is cancelled and should not be billed again.

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