Complaints for Apartment Lane in Long Beach, CA

6655 Orange Ave.
Long Beach, CA 90805 | Get Directions

(562) 428-9490

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One customer alleges the company failed to provide services and explained that they could find a rental regardless of the credit status. Another complainant alleges properties shown on the list were listed for sale, and not for rent. The complainant allegedly experienced difficulty when requesting a refund. The company responded to the first complaint by indicating they have offered services to many clients with poor credit, and that negotiations must be made with each property's owners. The company advised the complainant they will no longer do business with her, due to threats of physical violence, and the customer was entitled to a 20% refund. The second complaint was addressed by on offer of a 50% refund, which the customer accepted. Allegations of misrepresentation are denied, or not addressed.

Complaint Closing Statistics

0 complaints against Apartment Lane closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Apartment Lane complaints