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Apetropics complaints

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4935 Mercury Street, Unit J-1
San Diego, CA 92111 | Get Directions

(877) 227-8944

https://www.apetropics.com/

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Apetropics closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Apetropics

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3/5/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $149.85 Amount Settled: $0.00

Customer Complaint

2/14/2023

I purchased CBD Oil, 5 bottles, for 149.85 on October 27, 2022 via credit card. I contacted the customer service department on December 26. 2022 to request a refund because the product was unsatisfactory. The policy fir a requested refund is 120 days guaranteed, which was met. The agent told me her boss offered to refund 85 and keep the remaining bottles. I have my refusal in the email with customer service. Apetropics shipped to me without my approval 3 new bottles which I returned by UPS and two sealed bottles from the original order. I deserve a 100 refund per Apetropics policy and have not received it. Resolution Sought Give me a 100 refund per Apetropics policy guaranteed for 120 days.

Company Response

3/1/2023

Dear customer and BBB, I can see we in fact refunded the transaction from December charge when you had called in. I can see the original call and email was mentioned for the recent charge vs the original charge made in October. We have also issued that refund for you. Please allow 7-10 business days for the refund to reflect.

Customer Rebuttal

3/2/2023

Full refund was received and credited on my credit card as of Tuesday, February 28, 2023. No further collection action required.

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