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Apex Auto Group LLC complaints

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7418 T P White Drive
Cabot, AR 72023 | Get Directions

(501) 241-1255

http://www.apexedition.com

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Total Amount in Dispute:
$18,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Apex Auto Group LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Apex Auto Group LLC

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3/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $18,000.00 Amount Settled: $0.00

Customer Complaint

2/11/2022

I financed 2016 Hyundai Veloster Turbo from Apex Auto in Cabot not even a week later after financing the car I was at a tire shop called Discount Tire and Auto in North Little Rock I had to purchase 3 brand new tires because the tires were showing wire all three of them the manager took pictures of the tires he noticed that I hadn't even tagged the vehicle yet and told me I needed to contact you guys that it was unsafe I had put new tires all the way around the car after financing it again I only had the car for a week and had to put new tires on it January 5th 2022 I was right back at Discount Tire and Auto having to get new tires put back on it again because those cars were showing wire and here it is February 9th and my tires are already starting to show wire again. Resolution Sought I would like them to reimburse my money that I have paid on the car and my payments that I have made or put me in another vehicle.

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