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Apex Moving Group LLC complaints

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433 Plaza Real, Suite 275 #630
Boca raton , FL 33432 | Get Directions

(407) 530-3510

http://www.apexmovinggroup.com

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$1,500.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Apex Moving Group LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Apex Moving Group LLC

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6/26/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $1,500.00 Amount Settled: $1,500.00

Customer Complaint

6/22/2022

I set up a scheduled movers with this company. They have failed to call me with any updates and now avoiding my calls. I call from a different number they answer, but from my phone they will not. I cannot speak to a manager because the sales reps will not allow me. They have cost me 4 days of work plus the deposit and a hotel. This is not right for companies to be able to take money and just disappear. My bank even said they withdrew money out in the form of a check but I never gave them a check. Resolution Sought To get my deposit back at least. If not the lost wages and lost hotel.

Company Response

6/24/2022

Per consumer states; Thank you for contacting me and informing me of the notice. They emailed me first thing yesterday morning directly saying they will refund my deposit. Thank you for the help and everything to protect customers. Thank you again I really appreciate it.

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