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Apex Plumbing, Heating, and Air Pros complaints

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6700 Schrock Court
Colombus, OH 43229 | Get Directions

(614) 810-8576

http://www.apexpros.com

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Total Amount in Dispute:
$522.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Apex Plumbing, Heating, and Air Pros closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Apex Plumbing, Heating, and Air Pros

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7/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $522.00 Amount Settled: $0.00

Customer Complaint

6/25/2024

Called apex plumbers they were scheduled between 8:00 a.m until 1:00 p.m. they finally arrived at 4:05 p.m.. the plumber only had to hook up the hot and cold lines to the faucet he used the old lines even though the new hoses were under the same sink he was only here for around 20 minutes he also ran my card before telling me how much it was going to be after he left I heard dripping under the sink the cold water pipe is now dripping. I called apex told them what was going on he replied so you think I did it? It was explained they would have to come back out to examine the problem I asked for a supervisor and was told I needed a field supervisor I asked for them to come back out on Saturday that's when the calls ended on the 16 of June have not heard a word since i also missed a full day of work I could have went to work at 4:30 if they had been here on time. Resolution Sought I want my money back

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