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Apex Plumbing Solutions complaints

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3025 Stanford Road
Danville, KY 40422 | Get Directions

(859) 583-7294

http://www.apexplumbingky.com

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Total Amount in Dispute:
$129.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Apex Plumbing Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Apex Plumbing Solutions

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $129.00 Amount Settled: $0.00

Customer Complaint

3/6/2023

Called Apex Plumbing Solutions. Asked if they had Kohler high profile tall toilets. Was told they have all brands. 2 guys came immediately. Didn't have a tape measure. Used ours. They said they only had Mansfield & American Standard. Consultation charge $129. Sent them away. Operations Manager called, said yes they can get Kohler. Said dispatch person was new. Said he talked to 2 guys who came. So even though I was given false information, Apex wants $129 consult fee. If I had received correct information that they didn't have what I wanted, I would never had them come here. Not sure now if they are a legitimate company. Not sure they are a Danville business. I asked and they answered that they have locations all over the state. Phishing, maybe? Resolution Sought Void their consultation fee.

7/4/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/16/2021

I rent from Apex/ Zach Gammon. I've been renting from him for 3 yrs. And I have a 3ft by 2ft hole in my ceiling that leaks water Everytime we take showers. And I've showed Zach Gammon videos of the leak. But he refuses to fix it. This matter needs to be addressed asap. I have pictures and videos of this problem Resolution Sought I would like you to present this problem to Zach Gammon, and have take care of the issue please. If not I'll take it to the courts

Company Response

6/22/2021

We are also a plumbing company, every plumber we ever employed has been to this apartment so many times to try to find the cause of the leak. We have repaired a leaky faucet, that is the only leak that we have ever been able to find. We have advised the tenants that the water is most likely coming from the shower curtain not being closed properly while shower is in use. We have also offered to do the necessary repairs to the ceiling and walls, but it would require the tenants to find other living accommodations while repairs are being completed. Due to the renovations that need to be done, this will increase their rent. Tenant states that he has rented from Apex Rentals for 3 years, in that 3 years the landlord has never once exercised his right to increase rent.The tenants have refused to move out so renovations can be made because they don't want their rent to increase. The tenants never pay rent on time and are consistently behind, their current balance is $850. The following are the recorded dates that we have had someone look for the leak, this does not include any dates that we have conducted inspections of the apartment, only when we scheduled a plumber to go out: 8/2/2018 2/18/2019 6/4/2019 7/3/2019 2/24/2020 9/18/2020 I can produce invoices and pictures of the damage if needed. Please let me know if there is anything else that you need from me.

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