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Apex Towing complaints

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9700 University Avenue NW
Minneapolis, MN 55448 | Get Directions

(651) 361-0385

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Total Amount in Dispute:
$50.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Apex Towing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Apex Towing

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2/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

1/17/2023

Used them for towing my car per insurance company to dealership. They were to send me a receipt for their charge of 23.00, They dud not. Went thru all email and scam and trash folders. Nothing Tried to call them. Would not answer phone Could not leave a message. Mailbox full. When I picked up car it was very dirty. I had to get it washed. I couldn't see out windows. They charged me 23.00. Over insurance allotment for travel. I show 15 miles on GPS. Insurance charges over 15 miles. Insurance was charged from them over 85.00. I think they are scammers. They took another route instead of the shortest. They would not tow car til I aid the 23 dollars. Already complained to state farm ins on them. I would never use them again. Resolution Sought Pay me the 23.00 Open up communication. Due what they say they are going to do. Quit cheating public and business Watch what is happening to others property. Must have been going faster than speed limit to cause that much dirt. Pay for my car wash

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