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Apfelbaum Inc complaints

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261 Old York Road, Suite 831
Jenkintown, PA 19046 | Get Directions

(800) 523-4648

https://www.apfelbauminc.com/

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Total Amount in Dispute:
$3,750.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Apfelbaum Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Apfelbaum Inc

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10/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,750.00 Amount Settled: $0.00

Customer Complaint

9/30/2022

I recently contacted Apfelbaum Stamps about getting an appraisal on a stamp collection and sent my collection as they requested. They gave me an estimated value and an offer to purchase my collection. It was ridiculously low so I rejected their offer and requested it be sent back to me. When the collection was sent back stamps were missing and albums damaged. I have been going back and forth with Apfelbaum to resolve this. This process has been ongoing for 4 months. In the middle of the process a number of stamps sent to Mr Apfelbaum were not returned to me and we are trying to resolve it. Mr Apfelbaum has no sense of urgency or concern for what is going on and I don' seem to matter. He has repeatedly told me that in 25 years of doing business this has never happened and makes veiled comments that I am making it up. I need to get a response so I can sell the collection to someone else and I can't wait 3 more months until he gets around to it. He keeps making comments that it is somehow not true since his integrity cannot be questioned. After 2 months of review Mr Apfelbaum has not made an insurance claim since he has "necer" lost or failed to return a customer's collection. So no action and tough for me. Resolution Sought Compensation for replacement value of stamps

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