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APN Tile LLC complaints

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PO Box 179
Cynthiana , IN 47612 | Get Directions

(812) 483-3991

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against APN Tile LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against APN Tile LLC

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6/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

5/13/2024

Hired this contractor to redo my tile shower. Work was sub par at best. There are numerous issues with the job. Broken tile, terrible craftsmanship. Have tried to resolve problems. Asked for 4500.00 back, was willing to eat the cost of material, which was 1600.00. He insulted me and made excuses as to why work was so poor. Refused to refund any of my money. Resolution Sought Refund the 6000.00 dollars I have paid out for the shower so I can redo it with a more qualified contractor.

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