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APN Voice Recognition complaints

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5255 East Hunter Avenue
Anahiem , CA 92807 | Get Directions

(800) 291-1577

http://approvedprovidersnetwor...

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Total Amount in Dispute:
$298.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against APN Voice Recognition closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against APN Voice Recognition

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11/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $298.00 Amount Settled: $0.00

Customer Complaint

11/3/2022

These people debited my account for 298 dollars when the agreement was supposed to be 198 dollars and they never completed a follow up call on competing all info because in the mist of our call I had to take an emergency call from Hospital concerning a scheduled surgery date. I explained I had to take the call, thus ending the call as the gentleman was saying it will only take an additional 2 minutes. WHICH I could not do..I'm now not listed in the internet at all yet even being the only Septic business in Winnie it only show businesses that many miles from Winnie Texas. Their number is 800 291 1577 and their billing number is 888 565 7461 I have their email thanking me of doing business with me on June 5th the same day they debited my account for 298 dollars when the agreement was 199 dollars Resolution Sought My desire is them call me back and complete the agreement and return the overcharge

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