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Apollo Solar complaints

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23 Francis J. Clarke Circle
Bethel, CT 06801 | Get Directions

(203) 790-6400

http://www.apollosolar.com

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Total Amount in Dispute:
$47,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Apollo Solar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Apollo Solar

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1/11/2023

RESPONSE: Complaint was not answered Amount in Dispute: $47,200.00 Amount Settled: $0.00

Customer Complaint

12/16/2022

Apollo came in July and offered me solar panels. It was a great deal and all seemed legit so we signed. In a few days they came and installed the panels. Now it's mid December and we have yet to have solar electricity and we have not heard from them I contacted them a few weeks back and have yet to get back to me. We made a 12,000 initial payment and we've also paid the last 2 months for a service that is yet to work. I know am not the only one complaining. Resolution Sought I want a refund. I have been waiting for the last 5 months and made payments for a service that is not working.

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